---
title: MESI Customer Story
description: Halo Connect is a modern cloud-based API that conforms to industry standard FHIR for software integrators to access on-premise data providers.
---

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# MESI and EBOS improve customer satisfaction with a reliable and responsive integration platform

 THE INTEGRATOR

The MESI mTABLET is a cutting-edge, digital diagnostic platform created to streamline diagnostic procedures and enhance patient care. [MESI](https://www.mesimedical.com) specialises in digital healthcare solutions that integrate advanced diagnostics into a user-friendly tablet system, designed to support healthcare providers with immediate access to test results and seamless patient data management.

[![EBOS HEALTHCARE LOGO_1](https://haloconnect.io/hubfs/EBOS%20HEALTHCARE%20LOGO_1.png "EBOS HEALTHCARE LOGO_1")](https://www.eboshealthcare.com.au/mesi)

---

[![MESI-logo](https://haloconnect.io/hubfs/MESI-logo.svg "MESI-logo")](https://www.mesimedical.com)

 THE CHALLENGE

#### Finding a high-reliability API for medical device integration

MESI has consistently sought to enhance patient care through innovative solutions, and the MESI mTABLET’s diagnostic platform requires a dependable connection to practice management systems like Best Practice Premier to ensure diagnostic data is efficiently integrated into patient notes.

However, integrating with on-premise systems presented several challenges with reliability and support, which led to frustration for end users.

“Having worked with various integration providers over the past 5-6 years, I am extremely impressed with the Halo API and the support they provide our GP clinics across the country.”

![1696811482314](https://haloconnect.io/hubfs/1696811482314.jpeg)

Regional Sales Manager, EBOS Healthcare Australia Glen Charles

 THE SOLUTION

#### Transitioning to Halo Connect for seamless integration

Halo Connect provided the MESI mTABLET with a robust integration solution that met all their operational needs while offering a more reliable and cost-effective alternative. Halo Connect streamlined the transition process by:

#### Improving Reliability

Halo Connect delivered a dependable connection that consistently delivered diagnostic data directly into patient notes without dropouts.

#### Providing Local Support

With a dedicated support team in Australia, Halo Connect resolved issues swiftly, ensuring minimal disruption for MESI’s customers.

#### Collaborating Globally

Halo Connect's commitment to continuous feedback and support, particularly during testing and pre-launch phases, was instrumental in MESI’s success in the Australian market.

 THE RESULTS

### **Enhanced Customer Satisfaction**

---

- MESI users continually comment on the increased stability and satisfaction of Halo compared to the previous provider.

### Significant cost savings

---

- Switching to Halo Connect led to a significant cost reduction, enabling MESI to free up resources for further improvements in their diagnostic offerings.

### Reduced Resolution Time

---

- Halo Connect's prompt and goal-oriented support significantly decreased downtime for MESI’s customers.

“The satisfaction rate of our users is even higher than before, and we are happy to say it was the right decision to transition. Halo Connect is undoubtedly the number one choice for us when it comes to integrations.”

![](https://haloconnect.io/hubfs/1676556857192.jpeg)

Head of Distribution Sales, MESI Rudi Čebulj

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