Cubiko utilise Halo Connect to
decrease data extraction costs by $9,000 per month

THE INTEGRATOR

Cubiko is an Australian-based data analytics platform designed specifically for healthcare practices. Their mission is to empower healthcare providers with actionable insights, enabling better decision-making, financial management, and improved patient experiences. By centralising critical metrics, Cubiko supports practices in optimising both clinical and operational workflows.

cubiko_logo
THE CHALLENGE

Finding a seamless integration for a scalable solution

Cubiko initially relied on an off-the-shelf data extraction tool to gather data from on-premise servers in healthcare practices. While versatile, this solution was costly, challenging to maintain, and insufficient for Cubiko's rapidly expanding customer base.

As a data-centric business, Cubiko's ability to efficiently access and process data from customer databases is vital. However, managing server connections and addressing compatibility issues consumed extensive support resources and slowed down the development of new features. The level of manual intervention required limited Cubiko's ability to scale effectively and focus on responding to customer needs.

“Our existing extraction tool was unreliable, expensive, and a mire of tech-debt. This was causing concrete pains for maintainability and development velocity.”

TOMCHAPPEL
Chief Technology Officer Tom Chappell
THE SOLUTION

Implementing Halo Connect for enhanced data integration

Cubiko turned to Halo Connect to address these challenges with a modern API-based solution that was both scalable and cost-effective. Halo Connect streamlined the data extraction process by:

Replacing Server Interactions

Halo Connect’s API eliminated the need for direct on-premise server connections.

Improving Reliability

Enhanced telemetry features in Halo Connect allowed for quicker diagnostics and resolution of data issues.

Reducing Maintenance

Halo Connect simplified the integration, allowing Cubiko’s support team to focus on core operations rather than troubleshooting customer-specific issues.

THE RESULTS

Cost reduction of over $9,000 per month

  • Checkmark By transitioning to Halo Connect, Cubiko saw a substantial reduction in data extraction costs.

45% reduction in customer onboarding time 

  • Checkmark Cubiko's customer onboarding time decreased, with the technical onboarding process streamlined down to a tiny fraction of the previous time.

Enhanced System Stability

  • Checkmark With Halo Connect, Cubiko experienced a marked improvement in data stability and error transparency, thanks to clear and timely notifications of any connectivity issues. This reliability has become critical to providing uninterrupted service to Cubiko’s clients.

“The team at Halo Connect are excellent to work with on a support level. They are real people that have a genuine interest in helping and supporting our team to get the best outcome for our customers.”

TIFFDAHL
Customer Support and Onboarding Manager Tiffany Dahl

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